Terms of service

📄 Terms of Service

Last updated: March 23, 2026

Please read these Terms of Service carefully before using our website.

By accessing or purchasing from www.everlastingkeepsakes.com.au you agree to be bound by the following terms and conditions.

🌐 Using Our Website

Your use of the Everlasting Keepsakes website and any purchases made through it confirm that you accept these Terms of Service.

We may update these terms from time to time. Continued use of the Site means you accept any changes.

🛒 Placing an Order

When you place an order, you are making an offer to purchase a product at the listed price, subject to these Terms.

Once your order is placed:

You will receive an email confirmation acknowledging your order
This confirmation does not guarantee acceptance of your order

We will confirm availability and contact you if:

An item is unavailable
There is a delay in processing

In such cases, we will offer a suitable solution, including a refund where appropriate.

Everlasting Keepsakes reserves the right to cancel any order where necessary, including in cases of:

Pricing errors
Stock issues
Suspected misuse

If your order is cancelled, you will receive a full refund.

💰 Pricing

All prices are listed in Australian Dollars (AUD).

While we take great care to ensure pricing is accurate, occasional errors may occur. If this happens:

We will contact you as soon as possible
You may choose to proceed at the corrected price or cancel your order
If cancelled, you will receive a full refund

🚚 Shipping & Delivery

We offer the following shipping options:

Standard Shipping: $9 flat rate
Express Shipping: $18
Free standard shipping on orders over $130

Orders are shipped via trusted carriers such as Australia Post and courier services.

While we always aim for timely delivery, delays can occasionally occur.

In the event of:

Lost parcels
Delays
Damaged items

You agree to allow up to 10 business days for us to investigate with the shipping provider before a replacement or refund is issued.

💳 Payment

Full payment is required before your order is processed and dispatched.

We accept payment via:

Credit or debit card

Orders are typically processed and dispatched within 2–5 business days after payment is received.

📦 Availability of Products

All products are subject to availability.

We reserve the right to:

Limit quantities
Discontinue products at any time
Make changes to product descriptions or pricing

⚖️ Liability

We take great care in providing quality products and service. However, to the extent permitted by law:

We are not liable for indirect or consequential losses
Our liability is limited to the value of the product purchased

Nothing in these Terms excludes your rights under Australian Consumer Law.

🇦🇺 Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage

📞 Contact Us

If you have any questions about these Terms, please contact us:

Everlasting Keepsakes
📧 everlastingkeepsakesau@gmail.com
📞 0494 629 516
📍 Shailer Park, Brisbane, QLD, Australia